Refund and Returns Policy

1. Returns

You have the right to return any unused product within 14 days of receipt for a full refund, excluding shipping costs. The product must be in its original packaging and condition.

2. Refund Process

To initiate a return, contact our customer service team. Once the return is approved, send the product back to us. Refunds will be processed within 14 days of receiving the returned item.

3. Non-Returnable Items

Certain items, such as personalized products or items marked as final sale, are not eligible for return. We reserved the right to explain the non-returnable or none-refundable items.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.

5. Exchange Policy

We do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.

6. Contact Information

For any queries regarding returns or refunds, please contact our customer service team at help@actaisle.com.